CustomCare’s objective 

To expand its pharmaceutical compounding capacity to meet growing customer demand.


CustomCare is a compounding pharmacy which specialises in the production of customised medication which is tailored specifically to suit individual patients’ needs.

Having out-grown their existing premises, CustomCare embarked upon an expansion into a purpose-built facility.

Johnstaff’s role

Johnstaff was engaged by CustomCare to manage the detailed design process and complete the construction of a new compounding laboratory, delivered to an accelerated programme under a hybrid Construction Management / Guaranteed Maximum Price arrangement.

The scope of the project involved construction of a 200m² state-of-the-art, compounding laboratory to ISO Class 7, compromising sterile and cytotoxic compounding suites with continuous particle monitoring and segregated rooms for specific classes of drugs.

Addressing the issues

Due to the works being located in the heart of an existing facility, careful planning was required to ensure CustomCare’s production remained unaffected throughout the works, as well as minimising the impact to other tenants within the fully-occupied complex. 

Prior to Johnstaff’s engagement on the project, the initial procurement and construction timeline was identified as a major hurdle, however with careful planning and a committed workforce the project was completed ahead of schedule while still meeting all of the strict quality requirements of a facility of this nature.

map of the project location


  • 200m² state-of-the-art, ISO Class-7 compounding laboratory

  • No impact on CustomCare’s production schedules

  • Following completion of this project, Johnstaff have successfully delivered 2 further projects for CustomCare within the same facility.